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Customer support

Queues that stay clear

Agents, chat specialists, escalation leads and support managers from the top 0.1% of global talent. Vetted on live tickets, not interview answers. Hired in about seven days.

Hire support talent See salary benchmarks

Month-to-month · Replacement guaranteed · Start in a week

Departments

Customer support Data & AI Design Finance & accounting Marketing Sales Software engineering VAs, admin & operations

Roles we fill in support

From first-response coverage through to the person who owns your CSAT number. Every candidate handles real tickets before you meet them.

Support agent

Owns the inbox end to end, resolves at first touch and escalates the small share that genuinely needs it.

Hire support agents

Live chat specialist

Runs three to five concurrent chats without the quality dropping, and keeps response times inside your target.

Hire chat specialists

Technical support

Reads logs, reproduces bugs and writes the ticket your engineers can act on without a follow-up call.

Hire technical support

Escalation lead

Takes the angry ones. Handles refunds, outages and account risk with judgement you do not have to review.

Hire escalation leads

Support team lead

Manages a pod of agents, runs QA on transcripts and reports on volume, backlog and satisfaction weekly.

Hire team leads

Customer success manager

Owns renewals and expansion for a book of accounts, and spots churn signals before they show up in the numbers.

Hire CSMs

Fluent in the stack you already run

Candidates are tested inside your helpdesk before they reach you, not trained on it afterwards.

Zendesk Intercom Freshdesk HubSpot Service Salesforce Service Cloud Gorgias Front Talkdesk Slack

How we vet support talent

Tested on real tickets, not scripted role play

Support candidates run an additional service stage on top of our standard eight-step funnel.

A live ticket simulation, including one deliberately hostile customer
Written tone test scored against a brand voice guide
Spoken English assessment for any phone or video-facing role
Reference check with a previous support lead, not just HR

1 in 1,000

Applicants placed into a support role.

4 yrs

Average experience of a placed support candidate.

7 days

From discovery call to a start date in your queue.

Support hiring questions

Can they cover our timezone?

Yes. We recruit against the hours you need rather than asking someone to flip their day, which is why coverage holds after month three.

Do they work weekends and holidays?

Weekend and holiday cover is arranged up front and priced into the monthly rate. There is no surcharge for it later.

How long until they are productive on our product?

Most agents are handling tier-one volume unsupervised inside two weeks, faster if you have existing macros and documentation.

Can one person cover chat, email and phone?

Often, but not always well. Tell us your volume split on the discovery call and we will say honestly whether it is one hire or two.

Get started

Clear the backlog

Tell us your volume, channels and target response time. We will come back with people who can hold it, and what they cost.

Hire support talent Talk to us first

Month to month No lock-in contract, cancel with 30 days notice.

Replacement guaranteed If the fit is wrong we replace them at no cost.

Start in a week Roughly seven days from first call to first day.