Departments
From first-response coverage through to the person who owns your CSAT number. Every candidate handles real tickets before you meet them.
Owns the inbox end to end, resolves most tickets at first touch and escalates the rest with the context attached.
Handles three to five concurrent chats and keeps response times inside your target.
Reads logs, reproduces bugs and writes tickets your engineers can act on directly.
Handles refunds, outages and at-risk accounts, and makes the call within the limits you set.
Manages a pod of agents, runs QA on transcripts and reports weekly on volume, backlog and satisfaction.
Owns renewals and expansion across a book of accounts, and raises churn risk early.